Refund policy

General

Purchases can be exchanged or returned if they don’t meet the customer’s requirements. Social Training Club applies a return period of 14 days.

Purchases can be returned provided (i) the customer can present a valid receipt, (ii) the items are undamaged and (iii) the articles have not been used and/or worn.

All items must be returned with their original labels and must be packaged properly. For online purchases, return is only possible with a fully completed return slip which you will have received with your order.

Returns or exchanges through the post

Online purchases can only be returned with a completed return slip. The customer will preferably use the original shipping box to return items to the return address stated on the return slip.

Return address
Social Training Club Online
Roerdomp 20
3191GE Rotterdam
The Netherlands

Social Training Club inspects all returned items upon receipt. Social Training Club is entitled to refuse items and return them if they appear to have been worn, damaged, or the original labels have been removed.

As soon as Social Training Club has processed the returns and all conditions for exchange and return have been complied with, the amount of the purchase will be refunded within 14 days to the customer’s account or credit card.

Shipment

Social Training Club is not responsible for problems that occur during the return of items. For example (but not exclusively): goods that are damaged during shipping or are delivered incorrectly. Social Training Club therefore recommends using a shipper who insures the value of the returned items and gives the customer proof of shipment.

The costs of the return shipment runs at the expense of the customer and are not reimbursed by Social Training Club.

General

At Social Training Club, we try to ensure that every order is processed as efficiently as possible. We do our utmost best every day to ensure our customer’s satisfaction. In the unlikely event that you are not satisfied with something, you can file a complaint. This can be done by e-mail using the contact details below. If you submit a complaint by e-mail, we will try to answer it within 24 hours. Of course, it is also possible to file a complaint in our shop.

E-mail: info@socialtrainingclub.com

Upon receiving a complaint, we always look at the legal guarantee applicable to the complaint you have submitted. This means that the item must do what you can reasonably expect from the item. In addition, you are only entitled to a guarantee with a legitimate complaint. A complaint will not be processed if it is caused by:

• Damage through intent or negligence.
• Incompetent use or negligent maintenance.
• Normal wear and tear.
• Damage due to failure to observe or incorrect use of the instructions.

After you have submitted a complaint, we will assess it together with the manufacturer. If your complaint is legitimate, we will replace the item within the warranty period.

Contact 

Do you have any questions, comments or tips?

Send an email to info@socialtrainingclub.com. We strive to answer your e-mail received on workdays within 24 hours.

Postal Address
Social Training Club
Roerdomp 20
3191GE Rotterdam
The Netherlands.