Privacy Policy

PRIVACY POLICY

INTRODUCTION

Social Training Club is committed to protecting your personal information.

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Policy should be read alongside our Terms & Conditions.

Please also note that this Privacy Policy only applies to personal information obtained by us – not information collected from your interactions with third parties.

WHO WE ARE AND HOW TO CONTACT US?

The Site www.socialtrainingclub.com operating as Social Training Club.

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by sending an email to info@socialtrainingclub.com

Social Training Club is the data controller responsible for this website. Being the data controller means we are responsible for deciding why and how we use personal data in our business.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.

We collect information in a number of ways which are listed below:

1. When you register or use socialtrainingclub.com (the “Website”.)
2. When you contact Social Training Club by telephone or email.
3. When you enter any prize draws or competitions run by Social Training Club.
4. When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these.)
5. When you buy products (details of transactions you make from Social Training Club.)
6. When you engage with us on social media.
7. When you visit our website: we may use cookies to help make the experience of using our website better and to personalize the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit.
8. From time to time, we may also get data about you from third parties. This could include other partners that we have run partnerships, competitions and events with.

WE MAY RECEIVE DATA ABOUT YOU FROM VARIOUS CATEGORIES OF THIRD PARTIES, INCLUDING:

1. From providers of services which facilitate our ecommerce operations, including ecommerce platforms and payment and fraud prevention services.
2. From analytics providers, advertising networks and search information providers; from data partners.

TYPES OF INFORMATION WE COLLECT

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest product releases and brand news. Information we obtain directly from you Here are some examples of information we collect about you when you interact with us.

1. Title
2. Name and Surname
3. Email address
4. Date of Birth
5. Contact phone number(s)
6. Purchase information
7. Interactions with us e.g. contacting our Customer Service
8. Payment details
9. Delivery address(s)
10. Billing address
11. Automatically populated IP address*
12. Information from cookies**

*When visiting our website, we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet connected device (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.

INFORMATION WE OBTAIN INDEPENDENTLY FROM YOU

Your information may be shared with us by independent organizations, for example other organizations that Social Training Club has worked with. These independent organizations will only do so when there is a lawful basis to do so. You should check their Privacy Policy when you provide your information to them, to understand fully how they will process and safeguard your data.

HOW WE USE YOUR PERSONAL DATA

1. To process any orders that you make by using our website.
2. To respond to your queries, refund requests and complaints. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
3. To process payments and to prevent fraudulent transactions.
4. To tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.
5. Invite you to provide feedback about our products and services in the form of online, email, or surveys. We use this information to help us improve the quality of service
6. Send you marketing updates via email about all the latest news, events and offers at Social Training Club. You can unsubscribe at any time by clicking the link in any email.

HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?

You can contact info@socialtrainingclub.com, we will be happy to do as you request.

YOUR LEGAL RIGHTS

1. Request access to your personal data
2. Request correction of your personal data
3. Request erasure of your personal data
4. Object to processing of your personal data
5. Request restriction of processing your personal data
6. Request transfer of your personal data
7. Right to withdraw consent

SHARING YOUR INFORMATION

We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events, fulfillment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. While our website may contain links to other websites or services, we are not responsible for such websites content or privacy practice, and encourage you to be aware when you leave the website to read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to such linked third-party websites and services.

WEBFLOW

Our website is hosted on the webflow.io platform. Webflow.io provides us with the platform that allows us to sell our products and services to you. Your data may be stored through our server’s database, or through the platform’s plugins. They store your data on secure servers behind a firewall.

PAYMENT GATEWAYS

All direct payment gateways offered by Stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

COOKIES

Cookies make your socialtrainingclub.com experience more enjoyable – and below we have explained exactly what they are, why we use them and how they work.

Here’s a list of the main cookies we use, and what we use them for:

1. Strictly necessary cookies. These are cookies which are needed to make the website work properly. They include, for example, cookies that enable you to log in, use a shopping cart or make secure payments.
2. Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you. These also allow us to tell if you’ve left any products in your basket without checking out.
4. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website relevant to your interests and for advertising and retargeting purposes. We may also share this information with third parties for this purpose.

CHANGES TO THE PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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