Terms & Conditions

Shipping

Delivery

At Social Training Club we offer several methods of shipping, so you can decide how, when and where you would like to receive your order. If you place an order before 17:00 from Monday to Friday, we will send your order the same day via PostNL and you will receive it (almost always) the following day. Orders placed in the weekend will be delivered on Tuesday. Once you have placed your order, you will be supplied with a track & trace code with which you can track your order.

Not at home?

If you are not at home after a second delivery attempt, the package will be stored at a PostNL distribution centre. You can specify a preferred date and time to suit your needs the same day. To do this, enter the specified tracking number and postcode on the PostNL website. The package will then be delivered at a time convenient to you.

Pick up at collection Point

It is also possible to have your order delivered to a PostNL collection point in your area. You can find the nearest collection point by entering your postcode in the ordering process. Don’t forget to bring a valid identity card with you when you come to the collection point.

Shipping Costs

We only ship orders inside The Netherlands. Cost of shipping: €6.75 This section will be updated once we deliver worldwide.

Returns

General

Purchases can be exchanged or returned if they don’t meet the customer’s requirements. Social Training Club applies a return period of 14 days.

Purchases can be returned provided (i) the customer can present a valid receipt, (ii) the items are undamaged and (iii) the articles have not been used and/or worn.

All items must be returned with their original labels and must be packaged properly. For online purchases, return is only possible with a fully completed return slip which you will have received with your order.

Returns or exchanges through the post

Online purchases can only be returned with a completed return slip. The customer will preferably use the original shipping box to return items to the return address stated on the return slip.

Return address
Social Training Club Online
Roerdomp 20
3191GE Rotterdam
The Netherlands

Social Training Club inspects all returned items upon receipt. Social Training Club is entitled to refuse items and return them if they appear to have been worn, damaged, or the original labels have been removed.

As soon as Social Training Club has processed the returns and all conditions for exchange and return have been complied with, the amount of the purchase will be refunded within 14 days to the customer’s account or credit card.

Shipment

Social Training Club is not responsible for problems that occur during the return of items. For example (but not exclusively): goods that are damaged during shipping or are delivered incorrectly. Social Training Club therefore recommends using a shipper who insures the value of the returned items and gives the customer proof of shipment.

The costs of the return shipment runs at the expense of the customer and are not reimbursed by Social Training Club.

Guarantee and Complaints

General

At Social Training Club, we try to ensure that every order is processed as efficiently as possible. We do our utmost best every day to ensure our customer’s satisfaction. In the unlikely event that you are not satisfied with something, you can file a complaint. This can be done by e-mail using the contact details below. If you submit a complaint by e-mail, we will try to answer it within 24 hours. Of course, it is also possible to file a complaint in our shop.

E-mail: info@socialtrainingclub.com

Upon receiving a complaint, we always look at the legal guarantee applicable to the complaint you have submitted. This means that the item must do what you can reasonably expect from the item. In addition, you are only entitled to a guarantee with a legitimate complaint. A complaint will not be processed if it is caused by:

• Damage through intent or negligence.
• Incompetent use or negligent maintenance.
• Normal wear and tear.
• Damage due to failure to observe or incorrect use of the instructions.

After you have submitted a complaint, we will assess it together with the manufacturer. If your complaint is legitimate, we will replace the item within the warranty period.

Contact

Do you have any questions, comments or tips?

Send an email to info@socialtrainingclub.com. We strive to answer your e-mail received on workdays within 24 hours.

Postal Address
Social Training Club
Roerdomp 20
3191GE Rotterdam
The Netherlands.

Legal and privacy

1. General

1.1 These general terms and conditions (hereafter referred to as: Conditions) govern all contracts,

deliveries and other services agreed between the customer and Social Training Club (hereinafter: Social Training Club).

1.2 By placing an order, the customer agrees to be bound by the general conditions.

1.3 Social Training Club reserves the right to make changes to any part of the website at its discretion. Social Training Club can change these conditions with regard to its policy for updating and improving the website.

2. Enter into a contract

2.1 A contract is only entered into once the payment has been successfully completed. Social Training Club has the right to refuse a delivery or subject one to special conditions, without giving a reason. If Social Training Club is unable to clearly establish the permanent or temporary address of a customer, an order cannot be accepted. Social Training Club confirms the customer’s order by e-mail.

2.2 Processing an order that, for whatever reason, has been technically or otherwise interrupted before the payment instructions have been completed, are incomplete, even if the customer has received an order confirmation. Such an order therefore, in is principle, not delivered. However, Social Training Club will try to contact the customer to complete the payment instructions so that the delivery can take place.

2.3 Only people aged 18 and older with a permanent home address can place an order on the Social Training Club Webshop.

3. Prices and costs

3.1 The contract price is the current price at the time an order is placed on the Social Training Club Webshop. The prices of items are mentioned including 21% VAT.

3.2 The prices stated on the Social Training Club Webshop are exclusive of delivery and administration costs.

3.3 Social Training Club is not bound by the conditions of its offer if there is a printing, setting or programming error on the website.

4. Execution of orders

4.1 Social Training Club will handle the orders of items with the utmost of care.

4.2 Items will be delivered to the address specified by the customer on the Social Training Club Webshop.

4.3 Social Training Club will send accepted orders as quickly as possible in the order in which they are received.

4.4 The delivery period stated on the Social Training Club Webshop is only approximate, and there is no right to compensation if the actual delivery takes longer.

5. Right to return items

5.1 The customer has the right to return an item to Social Training Club within fourteen (14) days after delivery without stating a reason. This means that the purchase of that item will be cancelled and that the customer will receive back the amount already paid to Social Training Club for the said items. We point out to customers that Social Training Club does not reimburse the costs for shipping the returned items.

5.2 Items that are returned to Social Training Club after the aforementioned 14-day period will not be reimbursed.

5.3 Items must be returned with all labels intact (please note that the Return label should also still be intact).

5.4 Items that are returned must be in the state that is generally accepted for approval of the items for normal use. If a customer wishes to exercise such a right to return an item, the item must be returned to Social Training Club together with everything originally delivered with the item, in its original condition and packaging.

5.5 Social Training Club has the right to refuse a returned item or to return it to the customer if the item appears to be used, doesn’t bear the original labels, or shows damage caused by the customer, or if the customer failed to follow the instructions for returning the item, as provided for by Social Training Club.

6. Incorrect delivery

If Social Training Club delivers an item that doesn’t correspond with the item ordered, or if the item is damaged or has defects, the customer must inform Social Training Club by e-mail as soon as possible. Social Training Club will reimburse the purchase price plus any delivery costs.

7. Force majeure

7.1 Social Training Club is not responsible vis-à-vis the customer and commits no breach of contract due to a delay in the execution or failure to comply with one of his obligations with regard to items arising from a cause that falls outside the reasonable control of Social Training Club.

7.2 If Social Training Club is unable to perform his obligations under the contract due to a cause beyond its reasonable control, Social Training Club will inform the customer of this fact as soon as practicable after it has been discovered.

7.3 If Social Training Club is unable to fulfil its obligations under the contract because of a cause beyond its reasonable control two months after the customer has received a message, the customer or Social Training Club can terminate the contract in writing without being liable to the other party.

8. Complaints

8.1 If a customer wants to exchange or return an item, he must follow the instructions stated on the Customer Service page of our website.

8.2 Other questions, comments or complaints relating to an order must be sent in writing to the following e-mail address: info@socialtrainingclub.com.

8.3 The e-mail message must state the name of the customer, the e-mail address that corresponds to that in Social Training Club’s administration, and the article number.

9. Payment

9.1 The customer can pay with Visa, Mastercard, iDeal, Afterpay and PayPal.

9.2 All payments must be in accordance with the instructions on the pages of the Social Training Club Webshop.

10. Privacy

10.1 By placing an order, the customer grants Social Training Club the right to use his personal data where necessary. This data is only retained to the extent that it is necessary to achieve the purposes for which the data is obtained and processed by Social Training Club, i.e., the performance of the contract, for marketing purposes and for maintaining contact with the customer.

10.2 The complete text of Social Training Club ‘s privacy policy can be found on our website.

11. Company information

Postal address
Social Training Club
Roerdomp 20
3191GE Rotterdam
The Netherlands

E-mail
info@socialtrainingclub.com

Website
socialtrainingclub.com

Chamber of Commerce
220053303B02